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DiluteTrade Management Services

At DiluteTrade Management Services, we value your privacy and are committed to protecting your personal and financial information. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our crypto investment services.

1. Information We Collect

We collect various types of information to deliver our services effectively:

a. Personal Information

  • Full name

  • Email address

  • Phone number

  • Residential or business address

  • Government-issued identification (e.g., national ID, passport)

b. Financial & Crypto Wallet Information

  • Trading platform details (e.g., MT4/MT5 login credentials)

  • Wallet addresses (for crypto transactions)

  • Investment capital details

  • Bank account or payment method (for fiat transactions)

c. Usage Data

  • IP address

  • Browser and device information

  • Access times and pages visited

  • Communication records

d. Third-Party Information

We may receive data from trusted third parties (e.g., exchanges, identity verification platforms, or payment processors) where legally permitted or authorized by you.

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage your investment portfolio

  • Verify your identity and comply with KYC/AML regulations

  • Communicate with you about your account, performance reports, and updates

  • Process transactions and withdrawals

  • Improve our services, security, and user experience

  • Comply with legal and regulatory obligations

3. Data Security

We implement robust security measures to protect your data, including:

  • SSL encryption for all web traffic

  • Two-Factor Authentication (2FA)

  • Secure storage of client funds and wallets

  • Regular system audits and updates

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell or rent your personal data. We may share your information with:

  • Regulatory authorities (when legally required)

  • Third-party service providers (e.g., payment processors, exchanges) strictly for service delivery

  • Legal representatives in case of fraud or disputes

All third parties are contractually obligated to handle your data securely and in compliance with applicable laws.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent for data processing

  • Object to the use of your data for specific purposes

  • File a complaint with a data protection authority

To exercise any of these rights, please contact us at the details provided below.

6. Data Retention

We retain your personal and financial data only as long as necessary for:

  • Providing our services

  • Meeting legal, tax, or regulatory requirements

  • Resolving disputes and enforcing agreements

When no longer needed, we securely delete or anonymize your data.

7. Cookies and Tracking

Our website may use cookies to enhance your experience, analyze traffic, and improve functionality. You may choose to disable cookies via your browser settings, but this may affect certain features of the website.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on our website with a new effective date. We encourage you to review it regularly.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

  • Email: info@dilutetrademanagementservices.com

  • Office Address: 228a High Street North High Street North, London, England, E12 6SB

By using our services, you agree to the terms of this Privacy Policy.

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